Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ffray@nirvelusa.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ffray@nirvelusa.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ffray@nirvelusa.com.

Returns

If for any reason you are not satisfied with your order, you have a period of 7 business days, from the date of receipt of the order, to make the return, by default or breakage. In the same way, it is understood that it is a return the fact of not receiving the package once it has already left our warehouses. The right of return will not apply to those personalized products or that for reasons of hygiene or other legally contemplated exceptions are not subject to return.

To make a return you must consider the following:

  • The product to be returned must be in its original condition, without having been used or handled, without having been unsealed and must arrive in perfect condition and in its original packaging, including guarantees, labels. Both the cost of shipping to the customer and the cost of it to our warehouses are borne by the customer.
  • We cannot be responsible for shipments confiscated by customs or other similar entities. If you had to make a payment in customs, it will be borne by the customer.
  • The fees implicit in the payment method will not be paid.
  • If an order cancellation is made and the cancellation request arrives before the goods are shipped, the customer will not have any shipping costs.
    Returns must be previously authorized by NIRVEL COSMETICS USA CORP. To do this, you must contact us indicating the order number and, if you wish, the reasons for the return. Once your request is received, we will inform you by email of the steps to be performed. The refund of the amount will be made by the same means by which the payment was made, within a maximum period of 10 days from the receipt of the product in our warehouses.